Training Packages
New Employee Training
Supervisor Training
Management – Rising Stars Training
Customer Service Training
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New Employee Training
2 days
LB 010 – Introductory Life Skills (3.5 hours)
This introductory workshop provides individuals with an understanding of the daily life expectations and responsibilities of mature adults. Personal attention is given to each student’s unique background, culture and life styles.
LB 100 – Introduction to Cultural Awareness (2 hours)
This is an introduction to concepts of cultural diversity and the kinds of knowledge, awareness and skills necessary for effectively working with culturally different customers.
Day 2
LB 050 – Foundations of Performance Success (3.5 hours)
This course is based on the idea that the development of a successful organization depends on an understanding of the mental and behavior disciplines required by member of any organization. Individuals will learn differing inter-personal communications styles and the impact those styles have on people. By understanding these differing styles, they will learn how to work successfully together, learning that by building upon the strengths of individual differences and understanding behavior styles, people can increase trust, respect and commitment to common goals as a team.
LB 200 – Customer Service with Aloha (2 hours)
Incorporating classic and contemporary customer service concepts, this course is set in the framework of Hawaii’s unique local culture.
LB 210 – Handling Customer Complaints and Problems (2 hours)
Incorporating concepts of customer service, emotional intelligence, and appreciative inquiry, this course provides the tools needed to deal with difficult situations that occur when customers have problems.
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Supervisor Training
2 days
Day 1
LB 050 – Foundations of Performance Success (3.5 hours)
This course is based on the idea that the development of a successful organization depends on an understanding of the mental and behavior disciplines required by member of any organization. Individuals will learn differing inter-personal communications styles and the impact those styles have on people. By understanding these differing styles, they will learn how to work successfully together, learning that by building upon the strengths of individual differences and understanding behavior styles, people can increase trust, respect and commitment to common goals as a team.
LB 260 – Frontline Supervision (2 hours)
Today’s work environment demands that supervisors do more than just manage others. They need to create results consistent with the company’s goals and objectives. This course helps individuals to develop the skills, understanding and insights required to excel as a frontline supervisor.
LB 100 – Introduction to Cultural Awareness (2 hours)
This is an introduction to concepts of cultural diversity and the kinds of knowledge, awareness and skills necessary for effectively working with culturally different customers.
Day 2
LB 240 – Team Building for Supervisors (3.5hours)
Teammates that play together stay together. This course teaches supervisors the value of working in a team environment. Teammates practice working together with the purpose of reaching their goals and receiving rewards in a controlled setting.
LB 245 – Conflict Management for Supervisors (3.5 hours)
When employees are not aware of how they are perceived by others, it becomes more difficult to develop a successful work environment. Organizations need to cultivate productive and satisfying work relationships. This course provides models and tools for individuals to work well together by maximizing their individual differences.
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Management – Rising Stars Training
3 days
Day 1
LB 050 – Foundations of Performance Success (3.5 hours)
This course is based on the idea that the development of a successful organization depends on an understanding of the mental and behavior disciplines required by member of any organization. Individuals will learn differing inter-personal communications styles and the impact those styles have on people. By understanding these differing styles, they will learn how to work successfully together, learning that by building upon the strengths of individual differences and understanding behavior styles, people can increase trust, respect and commitment to common goals as a team.
LB 100 – Introduction to Cultural Awareness (2 hours)
This is an introduction to concepts of cultural diversity and the kinds of knowledge, awareness and skills necessary for effectively working with culturally different customers.
LB 160 – Hawai’i Today (2 hours)
“Hawai‘i Today” provides an introduction to the history of non-Native Hawai‘i residents, their contributions to Hawai‘i’s culture, and the contemporary traditions, values and perspectives of modern Hawai‘i.
Day 2
LB 200 – Customer Service with Aloha (2 hours)
Incorporating classic and contemporary customer service concepts, this course is set in the framework of Hawaii’s unique local culture.
LB 210 – Handling Customer Complaints and Problems (2 hours)
Incorporating concepts of customer service, emotional intelligence, and appreciative inquiry, this course provides the tools needed to deal with difficult situations that occur when customers have problems.
LB 245 – Conflict Management for Supervisors (3.5 hours)
When employees are not aware of how they are perceived by others, it becomes more difficult to develop a successful work environment. Organizations need to cultivate productive and satisfying work relationships. This course provides models and tools for individuals to work well together by maximizing their individual differences.
Day 3
LB 250 – Meeting Management (2 hours)
Conducting efficient and effective meetings is an important attribute for any organization. This course covers the entire process from planning through to post-meeting follow through.
LB 270 – Coaching and Mentoring (2 hours)
The purpose of coaching and mentoring is to enhance the knowledge, skills and abilities of individuals in such a way that they can increase their performance. While coaching tends to focus on specific tasks and mentoring focuses on the individual, both are integral parts of any organization.
LB 280 – Leadership and Management (4 hours: 2 sessions)
Leaders and managers, while different types of individuals, are both integral parts of any organization. This course differentiates between the two while providing concepts and techniques vital to the success of leaders, managers and the organization as a whole.
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Customer Service Training
1 day
LB 100 – Introduction to Cultural Awareness (2 hours)
This is an introduction to concepts of cultural diversity and the kinds of knowledge, awareness and skills necessary for effectively working with culturally different customers.
LB 110 – Cultural Awareness – Understanding Our Visitors from Japan (2 hours)
The focus of this course is specifically on Japanese cultural, perspectives, customs and practices. These courses take the general concepts of serving culturally different customers and proceeds to specifically understanding the many dimensions of Japanese culture.
LB 200 – Customer Service with Aloha (2 hours)
Incorporating classic and contemporary customer service concepts, this course is set in the framework of Hawaii’s unique local culture.
LB 210 – Handling Customer Complaints and Problems (2 hours)
Incorporating concepts of customer service, emotional intelligence, and appreciative inquiry, this course provides the tools needed to deal with difficult situations that occur when customers have problems.