Courses
LB 111 – Japanese Customer Service
LB 112 – Blending of Customer Service Best Practices
LB 113 – Understanding Western and Eastern Behavior Styles, Attitudes and Inter-personal Communications
LB 114 – The cultural History of the Japanese
LB 115 – Contemporary Customer Service Models and Hawaiian Concepts of Hospitality
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Course Descriptions
Pricing:
$75 per person per course
$65 per person per class for JHTA members
LB 111 – Japanese Customer Service
3 hours
This is the introductory course to understanding Japanese concepts of Customer Service. It will introduce participants to the expectations and mindset of Japanese guests, with the goal being to raise awareness and improve service levels for all guests. This course is a prerequisite to LB 112
日本のカスタマーサービスとは何か、のさわりとしてのクラス。日本人観光客の期待するところ、考え方を紹介し、サービスレベル全体を向上するための意識向上につなげる。
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LB 112 – Blending of Customer Service Best Practices
3 hours
This course builds on the introductory course and outlines best practices for incorporating Japanese Customer Service concepts with Hawaiian and Western concepts of Customer Service.
次レベルとして、どのようにすれば日本式カスタマーサービスにハワイ式、西洋流のコンセプトを統合していけるかのコンセプトをカバーする。
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LB 113 Understanding Western and Eastern Behavior Styles, Attitudes and Inter-personal Communications
3 hours
This course focuses on Japanese and American behavior styles, social skills and their impact on how we communicate with customers, guests and fellow employees; as well as how we solve problems.
日本人とアメリカ人の行動スタイル、社会行動スキルの基礎を学び、お客様ならびに同僚と対応、コミュニケートする時に役立てる方法、ならびに問題解決方法に焦点をあてる。
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LB 114 – The Cultural History of the Japanese
3 hours
Intended for participants who seek a deeper understanding of Japanese cultural intelligence, this course reviews research and theories of Japanese and Asian cultural practices.
日本の思考文化、形式をより深めて学びたいと願う参加者向け。日本および東洋の文化についての研究、論説などを掘り下げる。
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LB 115 – Contemporary Customer Service Models and Hawaiian Concepts of Hospitality
3 hours
This course is primarily for native-Japanese service providers, to help them understand differences between Japanese, Western and Hawaiian concepts of Hospitality, to better prepare them for servicing their customers.
日本語を母国語とするサービス業の方向け。日本と西洋式、そしてハワイ式サービス、ホスピタリティーのコンセプトの違いを学び、サービス向上につなげる。
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Schedule
To schedule Visitor Industry Courses, please contact us by phone: 808-369-8500
or by email: info@LearningBiz.com