Business Management Courses

Courses

LB 200 – Customer Service with Aloha
LB 210 – Handling Customer Complaints and Problems
LB 215 – Retail Sales with Aloha
LB 220 – Sales Fundamentals
LB 225 – The Art of Converting Window Shoppers into Buyers
LB 230 – Business Ethics
LB 240 – Team Building for Supervisors
LB 245 – Conflict Management for Supervisors
LB 250 – Meeting Management
LB 260 – Frontline Supervision
LB 260A – Frontline Supervision in Japanese

LB 270 – Coaching and Mentoring
LB 280 – Leadership and Management
LB 290 – Leadership Academy: Are you Inspiring or Blocking Your Service Culture?

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LB 200 – Customer Service with Aloha
3 hours

Incorporating classic and contemporary customer service concepts, exploration of the spirit of Aloha, and the meaning of Hoʻokipa, this popular course is set in the framework of Hawaiʻi’s unique local culture.

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LB 210 – Handling Customer Complaints and Problems
3 hours

Incorporating concepts of customer service, emotional intelligence, and appreciative inquiry, this course provides the tools needed to deal with difficult situations that occur when customers have problems.

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LB 215 – Retail Sales with Aloha
3 hours

This course is designed to provide retail sales associates a clear understanding of Ho’okipa and Aloha in their roles as Hosts; and the impact it has on not only the customer buying process, but on Hawaii’s reputation for its gracious Aloha spirit.

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LB 220 – Sales Fundamentals
3 hours

This course covers concepts, terminology and techniques needed to excel in sales. From fundamentals to overcoming objections, individuals will learn how to improve not only their sales, but also their relationship with customers.

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LB 225 – The Art of Converting Window Shoppers into Buyers
3 hours

This course is designed to provide retail sales associates an understanding of the use of customer service skills in converting window shoppers into buying customers. Attendees will learn key components to influential customer service and sales; how to address different customer personality traits; appropriately identify with the customer lifestyles; deal with difficult customers and uncover positive and negative behaviors that offer sales opportunities.
LB 215: “Retail Sales With Aloha” is a prerequisite.

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LB 230 – Business Ethics
3 hours

This course covers the benefits of ethical standards in the workplace including increases in the well being of employees, profits, growth and more. Also covered is the creation and implementation of ethical guidelines for employees to follow.

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LB 240 – Team Building for Supervisors
3 hours

Teammates that play together stay together. This course teaches supervisors the value of working in a team environment. Teammates practice working together with the purpose of reaching their goals and receiving rewards in a controlled setting.

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LB 245 – Conflict Management for Supervisors
3 hours

When employees are not aware of how they are perceived by others, it becomes more difficult to develop a successful work environment. Organizations need to cultivate productive and satisfying work relationships. This course provides models and tools for individuals to work well together by maximizing their individual differences. Course objectives are:
•    Learning how to evaluate relationships
•    Knowing effective and efficient skills
•    Understanding the needs of others
•    Discharging tension
•    Learning the concepts of stress management and anger management
•    Being more aware of emotional intelligence

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LB 250 – Meeting Management
3 hours

Conducting efficient and effective meetings is an important attribute for any organization. This course covers the entire process from planning through to post-meeting follow through.

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LB 260 – Frontline Supervision
LB 260A – Frontline Supervision in Japanese
3 hours

Today’s work environment demands that supervisors do more than just manage others. They need to create results consistent with the company’s goals and objectives. This course helps individuals to develop the skills, understanding and insights required to excel as a frontline supervisor.

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LB 270 – Coaching and Mentoring
3 hours

The purpose of coaching and mentoring is to enhance the knowledge, skills and abilities of individuals in such a way that they can increase their performance. While coaching tends to focus on specific tasks and mentoring focuses on the individual, both are integral parts of any organization.

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LB 280 – Leadership and Management
6 hours: 2 sessions (3 hours each)

Leaders and managers, while different types of individuals, are both integral parts of any organization. This course differentiates between the two while providing concepts and techniques vital to the success of leaders, managers and the organization as a whole.

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LB 290 – Leadership Academy: Are you Inspiring or Blocking Your Service Culture?
14 hours: 4 modules (3.5 hours each)

Leadership Academy: Are you Inspiring or Blocking Your Service Culture?
As customer and guest expectations keep rising, competition grows keener, and the stakes get higher. Leaders who are able to implement leading approaches on a shorter timeline can more successfully achieve competitive advantage.

LearningBiz has created a series of workshops for managers, business owners, human resource departments and “super-keepers” on a fast track to management.
Many organizations have a culture of service, but don’t know how to sustain that culture. This workshop focuses on tools needed by Leaders to develop a Culture of Service so that it is consistently delivered. The four modules for this workshop are:

Module 1. Understanding People
This module focuses on understanding how individual behavior differences impact trust, respect and relationships with employees and customers.

Module 2. Problem Solving & Change Management
Leaders who are more adept at decision-making and problem solving are better able to enhance customer service.

Module 3. Organizational Values, Leadership & Management
a. A culture of service requires that key elements of company values, policies and productive business processes be in place; together with
b. Understanding the Roles of Leadership and Management.
Emotional intelligence, Level 5 Leadership and competent management skills are important components of service.

Module 4. Building Teams for Customer Service
a. Team building is an art. This module presents a framework for reducing team dysfunction; and promoting a leader’s role in confirming five best practices of customer service.

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Schedule

LB 200 – Customer Service with Aloha: Mondays, 1:00 to 4:00 PM & Thursdays, 9:00 AM to 12:00 PM

LB 210 – Handling Customer Complaints and Problems: Mondays and Tuesdays from 1:00 to 4:00 PM

LB 215 – Retail Sales with Aloha: Mondays and Tuesdays from 1:00 to 4:00 PM

LB 240 – Team Building for Supervisors: Every three weeks on Thursdays from 1:00 to 4:00 PM

LB 245 – Conflict Management for Supervisors: Every three weeks on Fridays from 1:00 to 4:00 PM

LB 260 – Frontline Supervision: Every three weeks on Thursdays from 1:00 to 4:00 PM

LB 270 – Coaching and Mentoring: Every three weeks on Fridays from 1:00 to 4:00 PM

LB 280 – Leadership and Management Part 1: Every three weeks on Thursdays from 1:00 to 4:00 PM. Part 2 is offered the following day, Friday, from 1:00 to 4:00 PM

To schedule classes please contact us by phone: 808-369-8500
or by email: info@LearningBiz.com

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