Courses
Certified Front Desk Representative
Certified Guestroom Attendant
Certified Restaurant Server
Certified Maintenance Employee
Certified Lodging Security Officer
Guest Service Gold
Retail Customer Services & Sales
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Certified Front Desk Representative
16 hours
This class is for anyone currently employed in the hospitality industry as a front desk representative or those wanting a position in a hotel as a front desk representative.
Prepares students to successfully pass a national certification that is recognized by major hotels throughout the visitor industry.
Upon successful completion of class and passing of the examination participants will receive a national certificate and lapel pin that they can wear at work.
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Certified Guestroom Attendant
16 hours
This class is for anyone currently employed in the hospitality industry as a guestroom attendant or those wanting a position in housekeeping.
Prepares students to successfully pass a national certification that is recognized by major hotels throughout the visitor industry.
Upon successful completion of class and passing of the examination participants will receive a national certificate and lapel pin that they can wear at work.
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Certified Restaurant Server
16 hours
This class is for anyone currently employed in the hospitality industry as a restaurant or banquet server or those wanting a position in a hotel as a restaurant or banquet server.
Prepares students to successfully pass a national certification that is recognized by major hotels throughout the visitor industry.
Upon successful completion of class and passing of the examination participants will receive a national certificate and lapel pin that they can wear at work.
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Certified Maintenance Employee
16 hours
This class is for anyone currently employed in the hospitality industry in maintenance or those wanting a position in a hotel as a maintenance employee.
Prepares students to successfully pass a national certification that is recognized by major hotels throughout the visitor industry.
Upon successful completion of class and passing of the examination participants will receive a national certificate and lapel pin that they can wear at work.
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Certified Lodging Security Officer
16 hours
Today’s successful security officers must have the knowledge to effectively handle routine security activities and emergencies as well as sound judgment, and practical skills. They must keep pace with change, improve their knowledge, and share their experience with others.
The Certified Lodging Security Officer (CLSO) designation provides recognition for these skills. Recognized worldwide, the CLSO designation is the lodging industry’s highest acknowledgment of professionalism for security officers in the hospitality industry.
Trained and certified security officers are in high demand for many industries. Receive training to help you end with a competitive paying job with a leading security solutions provider.
Program Components:
• Lodging Security Overview
• Routine Security Activities
• Handling Misdemeanors and Felonies
• Handling Emergencies
•Child trafficking/Protection of children
• Expanded bomb search information
• Anti-terrorism/Signs of terrorism
• Active shooters
• Hostage situations
• Shelter-in-place
• Handling the death of a guest
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Guest Service Gold
4 hours
This program is a nationally recognized Certification in the hospitality industry, however benefits anyone in a service position. It is packed with scenarios and information to rise above guest expectations. At the conclusion, and successful completion of a 30 question certification test, the participant will receive a certificate from AHLEI, and a lapel pin. This training program is enhanced with cultural diversity, and handling customer complaints and problems.
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Retail Customer Services & Sales
40 hours
This program is designed for anyone who has worked in retail or interested in working in retail.
Core Topics Include:
– Providing 5 Star Customer Service
– Learn how to describe products or services
– Assess customer needs
– Create Customer Rapport
– Meet customer needs and provide ongoing support
– Overcome Sales Objections
– Understanding Communication & Behavior Styles
– Critical Thinking & Problem Solving
– Being a Part of the Team
After successfully completing this program participants will be prepared to take the national Retail Customer Service and Sales Certification exam.
Once participants have passed the exam they will receive a National Certification digital badge and an online certificate.
Those with this national certification will increase their chances of receiving a retail sales position, potential for higher hourly wages and opportunity for future advancement in the retail industry.
Resume assistance available for those who successfully complete this training program.
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Schedule
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LB 200 – Customer Service with Aloha: Mondays, 1:00 to 4:00 PM & Thursdays, 9:00 AM to 12:00 PM |
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LB 210 – Handling Customer Complaints and Problems: Mondays and Tuesdays from 1:00 to 4:00 PM |
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LB 215 – Retail Sales with Aloha: Mondays and Tuesdays from 1:00 to 4:00 PM |
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LB 240 – Team Building for Supervisors: Every three weeks on Thursdays from 1:00 to 4:00 PM |
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LB 245 – Conflict Management for Supervisors: Every three weeks on Fridays from 1:00 to 4:00 PM |
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LB 260 – Frontline Supervision: Every three weeks on Thursdays from 1:00 to 4:00 PM |
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LB 270 – Coaching and Mentoring: Every three weeks on Fridays from 1:00 to 4:00 PM |
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LB 280 – Leadership and Management Part 1: Every three weeks on Thursdays from 1:00 to 4:00 PM. Part 2 is offered the following day, Friday, from 1:00 to 4:00 PM |
To schedule classes please contact us by phone: 808-369-8500
or by email: info@LearningBiz.com